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Computer Zone
How an Atlanta repair shop lets customers leave and collect devices outside counter hours.
Atlanta, GA
The challenge
Tech repair customers often missed drop off windows, leaving devices in unpredictable places.
Technicians struggled to maintain a consistent workflow.
Primary issues:
• Missed drop offs
• Devices left unsecured
• Inconsistent pick-up timing
Secondary challenge: customers wanted to pick up accessories without waiting inside the store.
What they did
Computer Zone added Relai Exchange Zones to support device exchanges.
This enabled:
• Anytime drop off
• Clear workflow for technicians
• Zero device loss
Secondary solution: memory cards, chargers, and accessories were placed in compartments for fast pick-up.
The results
Repair operations became smoother and more customer friendly.
Key results:
• Faster repairs
• Fewer delays
• Higher customer satisfaction
• New accessory sales from EZ pick-up