Support
Tell us what happened.
Send a support request and our team will follow up. If it is urgent, include the Exchange Zone location and roughly when it happened.
Before you write in
The three we hear most.
Why will a compartment not open?
Check that the EZ App shows the reservation as active, then try again from within a few feet of the tower. If it still will not open, send a request with the location and the time you tried.
How do I find my Exchange Zone?
Every live location is on the map, with hours and what each one is used for. If a location you expect is missing, it may not be public yet.
Where do I get help building on Relai Access?
The SDK docs cover authentication, simulated Exchange Zones, and the full API. Sandbox questions are usually answered there faster than we can reply.