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Laundry Centers
How an Atlanta laundry service spread its drop-offs and pick-ups past the peak-hour crush.
Atlanta, GA
The challenge
Laundry customers needed flexible drop off and pick-up times, but peak periods created bottlenecks.
Late night exchanges were especially difficult for staff to manage.
Challenges included:
• Morning congestion
• No late night options
• People waiting around during peak times
Secondary challenge: business clients needed bulk folding handled outside typical operating hours.
What they did
Laundry Centers deployed Relai powered compartments to smooth out customer flow.
This provided:
• Twenty four hour laundry drop
• Automated pick-up notifications
• No counter congestion
Secondary solution: small businesses used compartments for bulk towel or linen pick-ups.
The results
Laundry Centers improved throughput and convenience.
Key results:
• Faster operations
• Shorter lines
• More flexible customer experience
• New revenue from business accounts