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Secure The Bags
How an event operator gives guests a secure place for personal items during a show.
Tulsa, OK
The challenge
Event venues in New Orleans needed fast and secure ways for guests to store personal items.
Traditional check in lines and outdated manual workflows slowed down entry and created frustration.
Here are the core challenges:
• Long wait times
• Manual processes that slowed staff
• No flexible after hours access
Secondary challenge: venues needed a smoother process for distributing pre purchased merchandise.
What they did
Secure The Bags introduced Relai powered storage for effortless and contactless item access.
Guests used the app to store their belongings and move freely through the venue.
Here is how the system improved operations:
• Tap to open compartments
• No staff involvement needed
• Reliable app based entry
Secondary solution: purchased merchandise was pre placed in compartments for quick pick-up.
The results
Secure The Bags created a smooth experience for guests and staff.
Key outcomes:
• Faster entry flow
• Higher guest satisfaction
• Lower staffing requirements
• Effective merch fulfillment using the same Exchange Zones