For Businesses

Union FitHub

How an Atlanta gym gets gear to members for classes without staffing the handoff.

Atlanta, GA

The challenge

Union FitHub needed a streamlined way to distribute gear for classes and training sessions. Shared equipment was often misplaced or unavailable when needed. Here were the biggest workflow blockers: • Trainers arriving early to prepare gear • Members misplacing small items • No reliable storage process Secondary challenge: members needed a simple option to store personal fitness items.

What they did

Union FitHub added Relai Exchange Zones for trainers and members. The enhancements included: • Trainers staging gear ahead of time • Members storing gloves, wraps, or mats • Easy access before and after classes Secondary solution: the gym began offering wellness product pick-up through the same compartments.

The results

Union FitHub improved its overall member experience. Results included: • Better class flow • Higher trainer efficiency • Fewer lost items • Growth in wellness product sales using EZ pick-up